Refund Policy
At VIC SPARE PARTS (“we,” “our,” or “us”), we are committed to providing quality services and customer satisfaction. This Refund Policy outlines the conditions under which refunds may be requested and processed.
1. Eligibility for Refunds
Refunds are available for orders placed through our Website, https://vicspareparts.com, under the following conditions:
Refund requests must be made within 15 calendar days from the date of booking the order.
Refunds will only be considered for services or products that have not yet been delivered or activated.
Any non-refundable fees specified at the time of booking are not eligible for refunds.
2. How to Request a Refund
To request a refund, please contact our support team by providing the following details:
- Your full name
- Order number or confirmation ID
- Date of booking
- Reason for requesting the refund
- Contact Information: Email: info@vicspareparts.com
3. Processing of Refunds
Approved refunds will be processed within 10 business days of the approval notification.
Refunds will be issued using the original payment method. In case the original method is unavailable, alternative arrangements will be discussed.
Any applicable transaction or processing fees may be deducted from the refund amount.
4. Non-Refundable Cases
Refunds will not be granted in the following situations:
- Requests made after the 15-day refund window.
- Services or products that have already been delivered, activated, or used.
- Customized or personalized services, unless otherwise stated.
- Failure to comply with the terms and conditions of the service or product purchased.
5. Disputes and Resolution
If you are not satisfied with the outcome of your refund request, you may escalate the issue by contacting us at info@vicspareparts.com. We are committed to resolving disputes in a fair and timely manner.
6. Changes to This Policy
WebTek Global reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the Website. Please review this page periodically to stay informed of updates.
7. Contact Us
If you have any questions or concerns about this Refund Policy, please reach out to us:
Email: info@vicspareparts.com